Keep Your Points Safe

Financial Options to Support You

Helping you maintain your ownership throughout this situation and beyond is important to us. There are a number of options available so that you’re able to plan future vacations.

Cancellation Policy

The majority of resorts are open and ready to welcome you on vacation. The standard cancellation policy is now in effect, with the exception of certain resort locations.

Specific resorts may continue to temporarily extend their cancellation policy, with dates varying based on local travel restrictions or temporary resort closures. Click here or visit your resort page for cancellation policy details.

Courtesy Cancellations & Refunds

If you have an upcoming stay that has been canceled due to a resort closure or limited occupancy due to local travel restrictions, your points, housekeeping credits, and reservation transaction(s) will be returned to your account within 72 hours. For more information, please click here.

COVID-19 INFORMATION